Contact us

VetADN is a friendly and competent organization (Office: 162 Dai Tu, Dai Kim, Hoang Mai, Hanoi 100000 - Not a return address).

Customer service - available for all of your questions

Support E-mail: Typical response time is 24 - 48 hours:
162 Dai Tu, Dai Kim, Hoang Mai, Hanoi 100000

Support Live chat: We are available 14/6, but sometime we have too many messages so please allow 1-12 hours for a response

Office time : Mon. - Sat.

UTC- 6 1:00 PM - 11:00 PM

UTC+1 2:00 AM - (next day) 00:00 AM

UTC+8 9:00 PM - (next day) 7:00 AM

Connect on Messenger: Sign in your Messenger account, one step to solve your problems

Please check our FAQ page and/or Terms of service Page before contacting us in regards to general questions. If you have a product question, please see if the product description has the information before emailing us.

  • For questions regarding our Shipping & Delivery, click Here.
  • For questions regarding our Returns Policy, click Here.
  • If you have a question about your receiving your tracking number, please be sure it has been 3-7 days after you've ordered as that is the general processing time.
  • If you have a question about after-sale topics, please provide us with your order number.